Privacy Policy

Welcome to Mantaray®

At Mantaray® Clothing (mantarayuk.com), we believe that your privacy is as important as finding that perfect piece of clothing that makes you feel effortlessly cool. We are committed to protecting your personal information while providing you with a seamless shopping experience for our timeless collection of dresses, tops, jackets, coats, bags, purses, and shirts.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, make a purchase, or interact with our brand. We encourage you to read this policy carefully to understand our practices regarding your personal information.

1. Introduction and Scope

Mantaray® Clothing is dedicated to transparency and maintaining the trust you place in us when sharing your personal information. This Privacy Policy applies to all users of mantarayuk.com, including visitors, customers, and subscribers to our newsletter.

Who We Are

Mantaray® is a modern casual clothing brand designed for contemporary men and women who appreciate timeless style with a bohemian edge. Our collection includes:

  • Floral printed tops and paisley patterned maxi dresses
  • Essential jumpers and must-have jeans
  • Printed tees and premium denim
  • Stylish coats and jackets for all seasons
  • Trendy bags and purses
  • Comfortable shirts in various styles

Our offerings cater to diverse body types, including plus size, petite, and tall collections, ensuring that everyone can enjoy our vibrant and fun designs.

Our Commitment

We are committed to:

  • Protecting your personal data with industry-standard security measures
  • Being transparent about how we collect and use your information
  • Giving you control over your personal data
  • Complying with all applicable data protection laws, including GDPR and UK Data Protection Act 2018

2. Information We Collect

To provide you with an exceptional shopping experience at Mantaray® Clothing, we collect various types of information. Understanding what we collect and why helps you make informed decisions about sharing your data with us.

2.1 Personal Information You Provide

When you interact with mantarayuk.com, you may voluntarily provide us with personal information, including:

Account Registration:

  • Full name
  • Email address
  • Password (encrypted)
  • Date of birth (optional)
  • Gender (optional)

Purchase and Delivery Information:

  • Billing address
  • Shipping address
  • Phone number
  • Payment card details (processed securely through our payment provider)
  • Order history
  • Product preferences

Communication Preferences:

  • Newsletter subscription status
  • Marketing communication preferences
  • Preferred communication channels

Customer Service Interactions:

  • Support ticket information
  • Live chat transcripts
  • Email correspondence
  • Phone call records (when you contact us)
  • Product reviews and feedback

2.2 Information Collected Automatically

When you visit mantarayuk.com, we automatically collect certain information about your device and browsing behavior:

Technical Information:

  • IP address
  • Browser type and version
  • Operating system
  • Device type (mobile, tablet, desktop)
  • Screen resolution
  • Time zone settings

Usage Data:

  • Pages visited on our website
  • Products viewed
  • Search queries
  • Time spent on pages
  • Referral sources
  • Click patterns and navigation paths
  • Shopping cart activity

Cookies and Tracking Technologies:
We use cookies, web beacons, and similar technologies to enhance your experience. Please refer to our Cookie Policy section for detailed information.

2.3 Information from Third Parties

We may receive information about you from:

  • Social media platforms when you interact with our social media accounts
  • Payment processors for transaction verification
  • Fraud prevention services to protect against fraudulent activities
  • Marketing partners when you engage with our promotional campaigns
  • Analytics providers to understand website performance

3. How We Use Your Information

At Mantaray® Clothing, we use your personal information to create a personalized and efficient shopping experience. Here’s how we utilize your data:

3.1 Order Processing and Fulfillment

We use your information to:

  • Process and fulfill your orders for our stylish clothing, bags, and accessories
  • Send order confirmations and shipping notifications
  • Handle returns, exchanges, and refunds
  • Verify payment information
  • Prevent fraudulent transactions
  • Maintain accurate order records

3.2 Customer Service and Support

Your information helps us:

  • Respond to your inquiries and support requests
  • Resolve issues with your orders
  • Provide product recommendations
  • Assist with size and fit questions
  • Handle complaints and feedback professionally

3.3 Marketing and Communications

With your consent, we use your information to:

  • Send promotional emails about new Mantaray® collections, special offers, and exclusive deals
  • Share styling tips and fashion inspiration
  • Notify you about sales and seasonal promotions
  • Provide personalized product recommendations based on your browsing and purchase history
  • Invite you to participate in surveys and feedback opportunities

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or updating your preferences in your account settings.

3.4 Website Improvement and Personalization

We analyze your usage data to:

  • Enhance your shopping experience on mantarayuk.com
  • Personalize content and product displays
  • Improve website navigation and functionality
  • Test new features and designs
  • Optimize our mobile experience
  • Understand which products resonate with our customers

3.5 Legal and Security Purposes

We may use your information to:

  • Comply with legal obligations and regulations
  • Enforce our Terms and Conditions
  • Protect against fraud and security threats
  • Resolve disputes
  • Protect our rights, property, and safety, as well as those of our customers

4. Legal Basis for Processing Your Data

Under data protection laws, we must have a valid legal basis for processing your personal information. Mantaray® Clothing relies on the following legal grounds:

4.1 Contract Performance

Processing is necessary to fulfill our contract with you when you:

  • Purchase Mantaray® dresses, tops, jackets, bags, or other products
  • Create an account on mantarayuk.com
  • Request customer support
  • Enter into any agreement with us

4.2 Legitimate Interests

We process your data based on our legitimate business interests to:

  • Improve our products and services
  • Conduct market research
  • Prevent fraud and maintain security
  • Analyze website performance
  • Develop new products and features

We always balance our interests against your rights and freedoms, and you can object to processing based on legitimate interests at any time.

4.3 Consent

When required by law, we obtain your explicit consent for:

  • Marketing communications
  • Non-essential cookies
  • Special categories of personal data (if applicable)
  • Sharing information with third parties for their marketing purposes

You have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

4.4 Legal Obligation

We process your data when necessary to comply with:

  • Tax regulations
  • Accounting requirements
  • Consumer protection laws
  • Other applicable legal obligations

5. Sharing Your Information

Mantaray® Clothing respects your privacy and only shares your personal information when necessary to provide our services or as required by law.

5.1 Service Providers

We work with trusted third-party service providers who assist us in operating our business:

Logistics and Delivery Partners:

  • Courier services for delivering your stylish Mantaray® clothing
  • Warehouse management providers
  • Returns processing companies

Payment Processors:

  • Secure payment gateways (e.g., Stripe, PayPal, Klarna, Clearpay)
  • Fraud detection services
  • Payment card verification services

Technology Providers:

  • Website hosting services
  • Cloud storage providers
  • Email service providers
  • Customer relationship management (CRM) systems
  • Analytics platforms

Marketing and Advertising Partners:

  • Social media platforms (Facebook, Instagram, Pinterest)
  • Email marketing services
  • Advertising networks
  • Marketing analytics providers

All service providers are contractually obligated to protect your data and use it only for the purposes we specify.

5.2 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change and inform you of your rights regarding your personal data.

5.3 Legal Requirements

We may disclose your information when required by law:

  • In response to valid legal requests from authorities
  • To comply with court orders or subpoenas
  • To protect our legal rights and property
  • To prevent fraud or criminal activity
  • To protect the safety of our customers and employees

5.4 With Your Consent

We may share your information with third parties when you give us explicit permission to do so, such as:

  • Participating in promotional campaigns
  • Joining loyalty programs
  • Connecting your account to social media platforms

6. International Data Transfers

Mantaray® Clothing operates primarily in the United Kingdom, but some of our service providers may be located in other countries. When we transfer your personal data outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place:

Protection Mechanisms

  • Standard Contractual Clauses (SCCs) approved by regulatory authorities
  • Adequacy decisions recognizing countries with equivalent data protection standards
  • Binding Corporate Rules for international organizations
  • Additional security measures where required

We take all necessary steps to ensure your data receives adequate protection regardless of where it is processed.

7. Data Security

Protecting your personal information is a top priority at Mantaray® Clothing. We implement comprehensive security measures to safeguard your data:

7.1 Technical Security

Encryption:

  • SSL/TLS encryption for data transmission
  • Encrypted storage for sensitive information
  • Secure payment processing through PCI DSS compliant providers

Access Controls:

  • Role-based access restrictions
  • Multi-factor authentication for employee accounts
  • Regular access reviews and audits

Infrastructure Security:

  • Firewalls and intrusion detection systems
  • Regular security patching and updates
  • Secure backup systems
  • DDoS protection

7.2 Organizational Security

Employee Training:

  • Regular data protection training for all staff
  • Confidentiality agreements
  • Clear data handling procedures

Policy Framework:

  • Comprehensive information security policies
  • Incident response procedures
  • Business continuity planning

Vendor Management:

  • Due diligence on third-party providers
  • Contractual security requirements
  • Regular vendor assessments

7.3 Your Responsibility

While we take security seriously, you can help protect your account by:

  • Using strong, unique passwords
  • Not sharing your login credentials
  • Logging out after using shared devices
  • Keeping your contact information up to date
  • Reporting suspicious activity immediately

Please note: No method of transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

8. Data Retention

Mantaray® Clothing retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

8.1 Retention Periods

Account Information:

  • Retained while your account is active
  • Retained for 3 years after account closure (for legal and accounting purposes)

Order History:

  • Retained for 7 years (to comply with tax and accounting regulations)

Marketing Communications:

  • Retained until you unsubscribe or withdraw consent
  • Suppression lists maintained to honor opt-out requests

Website Analytics:

  • Anonymized after 26 months
  • Aggregated data may be retained indefinitely

Customer Service Records:

  • Retained for 3 years after last interaction

8.2 Deletion and Anonymization

When retention periods expire, we will:

  • Delete your personal information securely
  • Anonymize data for statistical purposes where appropriate
  • Maintain only what is legally required

You can request deletion of your data at any time, subject to legal retention obligations.

9. Your Rights and Choices

Under data protection laws, you have important rights regarding your personal information. Mantaray® Clothing is committed to honoring these rights.

9.1 Right of Access

You have the right to:

  • Know what personal data we hold about you
  • Receive a copy of your personal information
  • Understand how we use your data

To request access: Contact our Privacy Team at [email protected]

9.2 Right to Rectification

You can request corrections to inaccurate or incomplete personal information. Update your details through:

  • Your account settings on mantarayuk.com
  • Contacting customer service
  • Emailing our Privacy Team

9.3 Right to Erasure (“Right to be Forgotten”)

You may request deletion of your personal data when:

  • It’s no longer necessary for the purposes collected
  • You withdraw consent
  • You object to processing and we have no overriding legitimate grounds
  • The data has been unlawfully processed

Please note: We may need to retain certain information for legal or legitimate business purposes.

9.4 Right to Restrict Processing

You can request that we limit how we use your data in certain circumstances:

  • While we verify accuracy of contested data
  • When processing is unlawful but you don’t want deletion
  • When we no longer need the data but you need it for legal claims
  • While we verify legitimate grounds for processing you’ve objected to

9.5 Right to Data Portability

You have the right to:

  • Receive your personal data in a structured, commonly used format
  • Transmit your data to another controller (where technically feasible)

This applies to data you provided based on consent or contract.

9.6 Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes.

For marketing communications:

  • Click “unsubscribe” in our emails
  • Update preferences in your account settings
  • Contact customer service

We will stop processing your data for direct marketing immediately upon request.

9.7 Right to Lodge a Complaint

If you’re unhappy with how we handle your data, you have the right to complain to:

UK Information Commissioner’s Office (ICO)

  • Website: ico.org.uk
  • Phone: 0303 123 1113

We encourage you to contact us first so we can address your concerns directly.

10. Cookies and Tracking Technologies

Mantaray® Clothing uses cookies and similar technologies to enhance your shopping experience on mantarayuk.com.

10.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us:

  • Remember your preferences
  • Understand how you use our site
  • Improve functionality
  • Deliver personalized content

10.2 Types of Cookies We Use

Essential Cookies:

  • Required for website functionality
  • Enable shopping cart features
  • Support secure login
  • Cannot be disabled without affecting site performance

Performance Cookies:

  • Collect anonymous usage statistics
  • Help us improve website performance
  • Identify popular products and pages
  • Measure effectiveness of our Mantaray® clothing collections

Functionality Cookies:

  • Remember your preferences (size, language)
  • Provide personalized greetings
  • Enhance user experience
  • Store delivery address for convenience

Targeting/Advertising Cookies:

  • Deliver relevant advertisements
  • Track campaign effectiveness
  • Limit ad frequency
  • Measure conversion rates

10.3 Cookie Management

You can control cookies through:

  • Our cookie consent banner on first visit
  • Your browser settings
  • Third-party opt-out tools

Note: Disabling certain cookies may affect website functionality.

10.4 Third-Party Cookies

We work with partners who may place cookies on your device:

  • Google Analytics (website analytics)
  • Facebook Pixel (advertising)
  • Social media plugins
  • Payment processors

These third parties have their own privacy policies governing their use of your data.

11. Children’s Privacy

Mantaray® Clothing does not knowingly collect personal information from children under 16 years of age without parental consent.

Our Commitment

  • Our website and stylish clothing collections are intended for adults
  • We do not market to children
  • If we discover we’ve collected data from a child without proper consent, we will delete it promptly

Parents and guardians: If you believe your child has provided us with personal information, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Changes in our practices
  • New features or services
  • Legal or regulatory requirements
  • Customer feedback

How We Notify You

When we make material changes, we will:

  • Update the “Last Updated” date at the top of this policy
  • Notify you by email (for significant changes)
  • Display a prominent notice on mantarayuk.com
  • Request renewed consent where required by law

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your data.

13. Special Categories of Data

Mantaray® Clothing generally does not collect special categories of personal data (sensitive data such as health information, racial or ethnic origin, religious beliefs, etc.).

Exceptions

If we ever need to collect such data, we will:

  • Obtain your explicit consent
  • Explain why we need the information
  • Process it in accordance with strict legal requirements
  • Implement enhanced security measures

14. Automated Decision-Making and Profiling

We may use automated systems to:

  • Recommend Mantaray® products based on your browsing history
  • Personalize marketing communications
  • Detect and prevent fraud
  • Optimize website content

You have the right to:

  • Request human intervention in automated decisions
  • Express your point of view
  • Contest the decision

Significant automated decisions that produce legal or similarly significant effects will not be made without human involvement or your explicit consent.

15. Social Media and Third-Party Links

Our website may contain links to social media platforms and other third-party websites where you can discover more about Mantaray® fashion inspiration, styling tips, and new collections.

Important Notice

When you leave mantarayuk.com:

  • This Privacy Policy no longer applies
  • Third-party privacy policies govern your data
  • We are not responsible for their practices

We encourage you to read the privacy policies of any third-party sites you visit.

Social Media Interactions

When you interact with us on social media:

  • Your interactions are governed by the platform’s privacy policy
  • We may collect publicly available information about you
  • We may use your interactions for marketing purposes (with consent)

16. Contact Us

Mantaray® Clothing values your privacy and welcomes your questions, concerns, or requests regarding this Privacy Policy.

Privacy Team Contact

Email: [email protected]

Postal Address:
Mantaray® Clothing – Privacy Team
95 Waterloo Pl, Londonderry, Nordirland
United Kingdom

Customer Service:
For general inquiries about our dresses, tops, jackets, coats, bags, purses, and shirts, please contact:

Response Time

We aim to respond to all privacy-related inquiries within:

  • 1 business day for urgent matters
  • 5 business days for general inquiries
  • 30 days for formal data subject rights requests (as required by law)

17. Additional Information for California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA).

California Rights Include:

Right to Know:

  • Categories of personal information collected
  • Purposes for collection
  • Categories of third parties we share with
  • Specific pieces of personal information we hold

Right to Delete:

  • Request deletion of your personal information
  • Subject to certain exceptions

Right to Opt-Out:

  • Opt-out of the “sale” of personal information
  • Note: Mantaray® Clothing does not sell personal information

Right to Non-Discrimination:

  • Exercise your rights without discriminatory treatment

To exercise your California rights, contact us at [email protected] with “California Privacy Request” in the subject line.

18. Additional Information for EEA and UK Residents

Data Controller

Mantaray® Clothing is the data controller responsible for your personal information.

Representative

For EEA data protection inquiries, you may contact our designated representative at [email protected].

Legal Basis Summary

We process your data based on:

  • Contract performance (order fulfillment)
  • Legitimate interests (business operations)
  • Consent (marketing communications)
  • Legal obligation (compliance requirements)

Cross-Border Transfers

Data may be transferred outside the EEA with appropriate safeguards (Standard Contractual Clauses).

19. Marketing Communications Preferences

At Mantaray® Clothing, we want to share exciting updates about our latest collections, exclusive offers, and styling inspiration—but only if you want to hear from us.

What You’ll Receive

With your consent, we’ll send you:

  • New arrivals featuring our signature bohemian style
  • Seasonal promotions on dresses, tops, and jackets
  • Exclusive offers for email subscribers
  • Styling tips for creating effortlessly cool looks
  • Early access to sales and special events

Managing Preferences

You’re in control:

  • Choose which types of emails you receive
  • Update frequency preferences
  • Select preferred communication channels
  • Unsubscribe at any time with one click

Update your preferences:

  • Click “manage preferences” in any email
  • Visit your account settings on mantarayuk.com
  • Contact customer service

20. Data Protection Officer

For complex privacy matters or concerns about our data practices, you may contact our Data Protection Officer:

Email: [email protected]

Responsibilities:

  • Monitoring compliance with data protection laws
  • Advising on data protection impact assessments
  • Cooperating with supervisory authorities
  • Acting as point of contact for data subjects

Conclusion

At Mantaray® Clothing, we believe that protecting your privacy is essential to building lasting relationships with our customers. We’re committed to transparency, security, and giving you control over your personal information.

Thank you for trusting us with your data as you explore our collection of timeless, effortlessly cool clothing, stylish bags, beautiful dresses, versatile purses, comfortable shirts, trendy tops, fashionable jackets, and elegant coats.

Whether you’re shopping for everyday essentials or something special, we’re here to provide a secure, personalized experience that reflects the quality and care we put into every Mantaray® piece.

Questions? Concerns? Feedback?
We’re here to help. Contact our Privacy Team at [email protected].

Happy Shopping!

The Mantaray® Clothing Team

Website: mantarayuk.com
Email: [email protected]

This Privacy Policy is designed to be comprehensive and transparent. By using mantarayuk.com, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. Your continued use of our website constitutes acceptance of any updates or modifications to this policy.